Our return policy only allows for one return per household per year, so we can only return and refund one mattress purchased within the same year. The Customer Care Team will help you with the rest. Upon proof of donation, we'll issue a refund to the original form of payment. But don't worry, Simmons will work with you to find a local donation center so we can avoid throwing away a perfectly good mattress. If you've already unboxed your mattress, you won't be able to physically return it. You will need to provide proof of purchase as well as the law tag. We recommend you give it 14 days to adjust to your new mattress and if you still don't love it.no problem! Begin the process by emailing us at to get your return started. RETURNS / REFUNDS: We want you to love your new Simmons mattress, but if you don't, you can return any purchase within 100 days for a full refund. Once the items in your order have been processed, we will email with the most up-to-date tracking information. This is not a guaranteed range, but an estimate based on current manufacturing and transit times. SHIPPING: Once you've placed your order, your products should arrive within 7-14 days by FedEx Ground with delivery Monday through Friday, excluding holidays. WE ARE EXPERIENCING SLIGHT DELAYS DUE TO THE IMPACT OF COVID 19. The frame/support underneath the mattress would yield prior to damage occurring to the mattress. There is no weight limit for these mattresses. The use of any platform that lacks support as outlined above may result in damage to your mattress that will void your warranty.įor all adjustable foundations, please see the owner’s manual for required safety, support, and warranty coverage. Determination of whether a support system is adequate is at the sole discretion of Serta Simmons Bedding. Support systems with slats spaced MORE than 2” apart must include a solid wooden, plastic, or similarly rigid surface between the mattress and slats to bridge the spaces, and a head-to-foot lengthwise center support with at least one centrally-located leg that extends to the floorĪny support system that does not fit within the above descriptions must at minimum provide a rigid platform with adequately distributed supports extending to the floor. Support systems with slats spaced LESS than 2” apart must include a head-to-foot lengthwise center support with at least one centrally-located leg that extends to the floor Using the mattress without a foundation or box spring requires a support system like a platform bed: If you choose to remove the labels, keep them in a safe place. These labels serve as a means of identification to establish your warranty rights. Refer to your mattress law tag for contents of your mattress.ĭo not remove or discard the white law labels or the model name label. If your mattress contains memory (viscoelastic) foam, do not use a heating pad or electric blanket. If you store the mattress, it must be laid flat to avoid shifting of the comfort layers. If you need to move your mattress, carton or bag it and carry it on its side to avoid damage. Rotating your mattress helps even out wear.ĭo not fold, stand or jump on product as damage can occur. These mattresses were made so you do not have to flip your mattress. The use of a mattress protector is suggested to help prevent accidents, spills or just to keep your mattress clean. The Torreys Peak Euro Top is a 12-inch thick mattress that offers edge support and comfort padding. If the mattress cover is removed, the mattress warranty is void.ĭo not use cleaning fluids or any type of fabric protection application on your mattress it may damage some of the materials. The Torreys Peak Euro Top is a euro top spring core mattress model that is part of the DeepSleep product line manufactured by Simmons. It should be spot cleaned only with a damp cloth. Our deepsleep camping products for other off-road vehicles can be found at: EXPLORE COMFORTABLY.The cover of the mattress was not meant to be removed to be washed or dry cleaned. We are proud to bring you 'deepsleep' for Jeeps. deepsleep became the first company to design and produce an air mattress contoured for an SUV. So, we decided to make one! After 4 generations of prototypes and a lot of hard work, our product was funded by the Jeeping community on Kickstarter. We tried alternative methods, but couldn't quite find a comfortable way to sleep in our Jeep. We liked the concept of sleeping in the vehicle, but we found there were no good options available for car camping yet at that time. We basically had a big mattress taco, and kept rolling into each other with our regular air mattress which didn't really fit. we'll just throw our air mattress back there. While shopping for a new tent we thought, "we just spent good money on a Jeep, why not just sleep in it?. We enjoyed day-trip adventures, and off-road weekend camping. One night we burned a hole in our camping tent (embarrassing story). Our Journey to creating "deepsleep" began in early 2016 when we purchased our first Jeep. Does anyone actually read the "about us" page? Well if you are.
0 Comments
Leave a Reply. |