![]() ![]() Every username I try to create an account with doesn't work. This email will come from you continue to have issues, please email 3. This will force another email to be sent to you. Click "Forgot Password" and enter your email address that we have on file for you. The email should come from If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page. I was able to register, but I never received an email to create my password. If you are still having trouble, email 2. If you are trying to register with a different email address, more than likely you will receive an error message. The email address seems to be the most popular reason why accounts are not recognized. Email Address: The email address must match what we have in our database.Username: Recommended to use the patient's UMass NetID.In order for our portal to acknowledge your account, three requirements (entries) must be made: The following FAQs are for the UMass Patient Portal, . If you need help navigating the Campus Health Hub or the UMass Lab Services Portal, please email When I try to register for the UMass Patient Portal, why does it tell me I'm not active? How do I fix it?įor information on COVID-19 testing and getting your test results, visit /uhs/covid-19-testing. My personal information (i.e., address, phone number) appears incorrrectly in the portal.How do I schedule STI testing on the portal?.How do I schedule Allergy Services appointments on the portal?.How do I add my COVID-19 vaccination data to my University Health Services medical record? (Students Only).How do I get a copy of my medical records?.How do I get a copy of my immunization records?.Why can't I create an account for my minor child?.I'm having trouble entering my immunization information.I'm having difficulty uploading documents to the Patient Portal.I'm having problems resetting my password.Every username I try to create an account with doesn't work.I was able to register, but I never received an email to create my password.When I try to register for the UMass Patient Portal, why does it tell me I'm not active?.Users who do not have a UMass NetID (i.e., Hampshire College community) will need to create an account, or log in with their existing credentials. When you visit the portal homepage at, choose “I have a UMass NetID” to proceed to the NetID Single Sign On process. Patient Portal Has Moved to Single Sign On: UMass students, faculty, and staff should log in to the UMass Patient Portal using their NetID and password. ![]() To obtain copies of radiology images or films, please contact the Mass General Imaging Department Image Service Center directly at 61.To access the UMass Patient Portal, visit: Read more about health records on iPhone Radiology Images or Films We are proud to be one of the first organizations to enable this capability for patients. The app is available to patients with an iPhone running iOS 11.3 or later. To begin, open the Apple Health app, navigate to Health Records, select the institutions from which you wish to download your data, and follow the instructions. The Apple Health app allows users to combine health records from multiple care providers. IPhone ® users receiving care at Massachusetts General Hospital and all other Mass General Brigham entities can now use the Apple Health app to access and visualize key parts of their current health records, including allergies, conditions, immunizations, labs, medications, procedures and vitals. Patients also have secure online access to much of their health information 24/7 using the Mass General Brigham Patient Gateway. Please note that a fee may be associated with a medical record request. To request medical records of a deceased patient, the request must be accompanied by authorization from the executor of the estate. Mass General does not provide birth or death certificates. Contact the Release of Information Unit at 61 with questions about specific requests. Certain information can take up to 30 days for processing. If the patient is a minor or unable to give consent, the signature of a parent, guardian or other legal representative is required.Īdditional authorization may also be required for the release of specifically protected or privileged information. Patients can request copies of and that amendments be made to their medical records by submitting forms to the Mass General Brigham Medical Records Department. Medical records include a patient’s medical history, pathology, radiology, lab reports and operative reports of treatments and medical services. Billing, Insurance & Financial Assistance. ![]()
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